By Martin Smaerup, Head of Sales, Pointspay
As I discussed in a previous article, airlines possess a captivating product. Whether it's a dream vacation or a successful business trip, each journey creates a lasting memory, one that's quickly followed by the desire to plan the next adventure.
Airline loyalty programs can bring these plans to life, winning the hearts and minds of loyal customers by turning dreams into reality through reward flights. However, the reality for all but the most frequent of flyers or the most dedicated miles or points collectors, is vastly different. Flights to their next dream destination, or a memorable upgrade are so often out of reach, unless parting with hard-earned cash. With this in mind, how do we bridge this gap and make the next flight more rewarding?
At Pointspay, we have the answer in our innovative MarPay™ concept that operates at the intersection of marketing, payments and loyalty to redefine engagement, providing an intuitive, real-time experience where consumers can either spend their accrued miles or points or, more commonly, earn more on their everyday purchases.
MarPay™ allows online shops to market directly to consumers with loyalty balances which can help boost average order value and conversion as customers feel more inclined to spend increased amounts when combining their available cash with the stored value of their loyalty points. Designed to seamlessly integrate into the daily lives of loyalty program members, this solution allows program members to earn and spend miles or points effortlessly, through frictionless processes, without the need for multiple cumbersome actions.
"This strategy transforms loyalty programs from occasional interactions into daily relevance, fostering a deeper connection between brands and their customers."
This strategy transforms loyalty programs from occasional interactions into daily relevance, fostering a deeper connection between brands and their customers. It's about activating the everyday, transforming every transaction into an opportunity to get closer to the dream reward. For the consumer, it's a no-brainer – spend as you normally would but earn something extra, something that brings them closer to their next dream vacation.
Crucially, it positions retailers in front of a loyal customer base eager to earn and spend their points. This not only drives repeat business but also enhances the consumer's purchasing power, creating a virtuous cycle of spending and earning. Loyalty programs benefit by activating a broader segment of their membership base, reaching those who may not fly frequently but are eager to engage and earn rewards.
By partnering with leading airlines, such as Air France KLM for their Flying Blue program, Pointspay has launched branded solutions like Flying Blue+, tailor-made to enrich the brand's loyalty experience. This personalized approach ensures that loyalty programs are not just a benefit but an integral part of the member's daily routine.
The further launch of white label Pointspay solutions later this year by loyalty programs including SAS EuroBonus, highlights the compelling appeal of this innovative offering. Its simplicity and intuitive nature make it an attractive option for both seasoned travelers and those new to loyalty programs. By empowering retailers to capitalize on the surge in e-commerce, Pointspay enables loyalty programs to monetize their membership base, creating new avenues for engagement and relevance.
"Pointspay occupies the sweet spot where loyalty programs, members and brands converge to create mutual benefits."
Pointspay occupies the sweet spot where loyalty programs, members and brands converge to create mutual benefits. Through its white-label solution, Pointspay is not just enhancing loyalty programs but is also redefining the way we think about earning and spending in the realm of travel and beyond. The future of loyalty programs lies in making them a part of our everyday lives and Pointspay is leading the charge towards this new horizon.
